AEP Ohio: Bill Pay, New Service, Outage, Columbus, Canton, Newark, 1800 Phone Numbers For Customer Service

AEP Ohio Phone Number to Contact Customer Service Department

The phone number to contact AEP Ohio is +1-800-672-2231.
Text Message: Send a text message to AEP Ohio regarding outage, hazard, questions, compliments, feedback, etc. at contact us page.
Email Service Support: Fill an email form to contact the customer service department of the said compant requesting queries, outages, feedback, etc.
Mailing Address(Corporate Office): 1 Riverside Plaza Columbus, OH 43215 United States.
Service Hours: Monday through Friday 8 AM to 5 PM.
Start, Stop, Or Transfer A Service: To start, stop, or transfer a service, please follow the mentioned link.
Report Outage: Report power outage by visiting the mentioned link.

Make Bill Payments Online at AEP

The customers can pay their electric and energy service bills online and offline platforms. To continue their bill payment process customers have to go through the below - offered steps:
  • Step 1: Customers can go through the official page of AEP Ohio or can simply type "".
  • Step 2: On the home page of AEP, customers have to select "Pay Your Bill Option".
  • Step 3: On clicking this option, customers will find out all the details of billing and payment.
  • Step 4: Customers can choose online payment option for the billing.
  • Step 5: Registered customers can use their accounts for billing, while new consumers can make payment by use of theor Credit card, debit cards, and others.
  • Step 6: Consumers can also choose "Bill Pay by Phone" for billing.
  • Step 7: Customers can also select "Pay by Mail" that allows sending payment at the registered address of the company.
  • Step 8: For online payments, customers have to click on "Payment With Checking Accounts".
  • Step 9: Registered consumers have to make "Login" before making payment of their bills on the result page of above option.
  • Step 10: If the customer is not registered, he/she can create its account on the same link page and then can go for bill payment.
  • To get the direct access to the page, consumers can Click Here.
  • Pay by Phone: +1-800-611-0964.
  • Pay by Mail:
    1. General Mail: AEP Ohio PO BOX 371496 PITTSBURGH, PA 15250-7496.
    2. Overnight Payment: American Electric Power Attention: 371496 500 ROSS ST 154-0470 PITTSBURGH, PA 15262-0001.
  • Pay in a Person: To pay in a person, you need to find a payment location by following the mentioned link.

Enroll For Paperless Billing

To get enrolled for the paperless billing, consumers have to register their profiles at AEP Ohio in below - mentioned steps:
  • Step 1: Open the given link address "".
  • Step 2: Click at the option of "Pay Your Bill"
  • Step 3: Then move towards the bottom of the result page and click on "Paperless Billing".
  • Step 4: Fill out the short form with your email address and a secure password.
  • Step 5: Existing customers can directly login into their accounts while new customers have to create their accounts for paperless billing.
  • Step 6: Customers can also sort out their account related issues at the below link page.
  • To continue and direct access of the page, customers can Click Here.

AEP Of Ohio Customer Service Support Phone Numbers

AEP Ohio Corporate Office Number

+(614) 716-1000


Bill Pay (Billing)

To Report Power Outage

For New Service

Electric Energy

+(330) 264-8366

+740) 622-7984

+(614) 552-2140


1800 Number

+(740) 594-1988


+330) 438-7024



Mount Vernon
+(614) 716-1000


New Phila
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