Aetna: Providers, Claims, Medicare, Pharmacy, Disability, Authorization Phone Numbers For Customer Service

How to Contact Aetna Customer service?

General Helpline: +1-800-872-3862
Aetna is an American based medical healthcare company which provides various insurance plans for various health care benefits. You can contact at the above-mentioned number for getting queries related to services offered by them like Medicare, health insurance, dental coverage, Medicaid, student health plans, etc.
Contact Us: To get support from Aetna regarding the services provided by them like getting a quote, expact health insurance, claims, global medical insurance, etc through the Contact Us page.
Email Support: Aetna has not provided any email support.
Live Chat: Aetna has not provided live chat assistance.
Common Answers: Aetna has provided Solutions For Multiple Queries related to dental care, pharmacy related info, member rights, miscellaneous, etc.

Aetna Contact Us Page Support

The company has maintained an online support option for their customers. Customers can come up with their queries/ suggestions via the company's "Contact Us" page. Customers who wish to go for this support option need to follow as:
  • Visit the main website of the company and access the "Contact Us" link given ob=n the main page. After clicking on this lick, customers will be given options for 'Member Access' and 'non-member access' to send their query
  • If the customer is already a member, he/she has to click on "Login Now" button. After clicking this, Customer will be directed to Secure Member Log. Now customer needs to enter the Username and password to start the process
  • If the customer is not a member, He/she needs to click on "Use our public form". After clicking on this, customers will be directed to another page
  • Now the customers will be asked to furnish certain details in the form provided by the website. Customers need to write personal information, Contact information in the given boxes
  • Now the customers have to select the type of question by clicking on 'Select a topic' button
  • Now the customers will have to write their message in the given message box and click on "Send Message" button to finish the process

Customers can get support via this option by following the Link

Contact number for Providers

Phone Number: +11-800-872-3862
The customer can contact on the above mentioned number to contact with the provider of the company, the customer can ask for the different service available, benefits for the plans taken by the customer, update his personal information, ask for previous claim status, make new claims, and you can also inform about fraud and abuse.


Phone Number: +1-888-702-3862
You can contact on the above number for submitting your claim, apart from the above number you also submit you claim by the following methods.
  • You can submit your claim by NaviNet.
  • Submit your claim by vendor.
  • You can also submit your claim through PNT data corp.
  • Use electronic coordination of benefits (COB) to submit claims.

Support for Medicare, Pharmacy, Disability, and Authorization

Medicare: You can contact on this number 1-855-335-1407 to contact with Medicare department.
Pharmacy: To contact with Pharmacy for prescriptions, you can contact on this number (407) 513-6400.
Disability: Use this number 866-236-4089 to get information about the disability services provided by the company.
Authorization: Contact on this number 1-888-632-3862 to take Authorization for your prescriptions.

Aetna important phone Numbers

Services and PlacesNumbers
For Members(Main Number)1-800-872-3862
Bank Of America1-800-872-3862

+1 484-221-9122,

1-855-772-9076,+1 877-421-4501




Better Health


Member Services

No specific number is given by the company for above entry. For more information, Customers can call at the above mentioned main number

Life Insurance


Online Feedback at Aetna

The company has provided an online "Feedback" option for their customers. Customers can share their valuable feedbacks with the company by accessing their 'Feedback' link on the main page of the website. After clicking on this, customers will be flashed with a new window for feedback. Customers will be given a page 'Please tell us about your experience', under which they can mention their suggestions and send those to the company by clicking on the "submit" button.
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