Air China: Cargo, Ticket Confirmation, Email Phone Numbers For Customer Service

The Best Customer Service Support of Air China

Phone Number: +1800 200 6799
Air China is one of the major airlines of the people's republic of China headquartered in Shunyi District, Beijing. Air China is China's main flag carrier and a member of the world’s largest airline alliance, Star Alliance. Air China Cargo, Air Macau, Ameco, Dalian Airlines, Shenzhen Airlines, Shandong Airlines, and Tibet Airlines are the subsidiaries of Air China. It offers airline service to a number of countries in the world including the United States at an affordable rate. The passengers of the United States can avail the assistance from the customer support team of Air China by calling on the above-mentioned number.


How to Contact the Customer Service Department of Air China?

Contact us: Use the contact us page of Air China to get the complete call center details of different locations like US, China, Europe, Japan, etc.
Live Chat: Air China has not provided live chat assistance.
Answered Queries: Air China has provided answers to queries regarding ticket purchase, validity period, refund policy, etc.
Service Hours: The service hours for the United States are from Monday - Friday 06:00 - 21:00 , 07:30 - 16:00 Saturday, Sunday and public holidays. The service hours for other destinations are available on above mentioned contact us page.
Members Hotline The hotline numbers of Air China are +86-4006-100-666 / +86-95583 / +86-10-95583.
Fax: (+8610)-59281560.

Cargo

Phone Number:
Air China Cargo is a traditional airline of the People's Republic of China with its headquarters in Shunyi District in Beijing. It operates scheduled freighter services to 20 cities in 10 countries around the world.
Air China Cargo Lax: Air China Cargo is a shipping company at 5625 W Imperial Hwy, Los Angeles, CA 90045, USA. It offers the freight services to the people of United States at an affordable rate. To check the status of your freight and for any consultation, speak with a customer representative on +1 310-348-9908 to avail assistance.
Air China Cargo JFK: The another shipping point of Air China Cargo is located at BLDG 261, RM 312, N Boundary RD, JFK INT'L AIRPORT, JAMAICA, NY 11430. The working hours of Cargo JFK are 09:00 - 17:00 (Monday to Friday). For any support from customer representative of Cargo JFK, you are requested to call at +1-718-9950955 or send a FAX on +1-718-9950939.

Ticket Confirmation

Air China provides you multiple ways through which you can book your ticket, check status, etc. If you are guest enter airline confirmation number or ticket number and family name or surname. In case you are a phoenix miles member, you need to enter your email ID and password to check the confirmation of your ticket (this service is for tickets purchased via Company website). If your ticket was not purchased through the company website, and you need to inspect the ticket, please enter your passenger name and e-ticket number and enjoy the services of Air China.

Email Service Support

Air China has provided multiple email support for the convenience of passengers which are mentioned as below:
  • The ordinary card members of Air China can send them an email on ffp@airchina.com
  • VIP Card members can send them a message on ffpvip@airchina.com to get the assistance 24 hours a day, seven days a week.
  • The customers are requested to send an email on airchina-us@airchina.com.
  • Australian passengers, email at bneddca@airchina.com.<>
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