Virgin Broadband: Toll-Free, Activation, Cancellations, UK, Australia Phone Numbers For Customer Service

How to Contact Virgin Broadband Customer Service Department?

  • Via Contact Us Page: If you want to send them emails containing information about your issues and some questions that you might have, you can use the online form option. However, this option is predominantly for complaints, so for other queries, you can use the contact numbers given below. On the form, select the service your complaint is related about and then what sort of issue is it. You can access the form on this link.

Virgin Broadband Live Chat:
  • Live Chat Service Support: As for Live chat, this feature is readily available for getting any support information. You are going to have to select the service that you want to support information about. Then click on any question or sub query that you feel is closely related to your query. Click on "Chat Online" and follow the instructions. If chat service is offline, you will see a list of times during which they are available. Click this link for accessing this service.
  • Email Support Service: There is no general email address available from where you can get any information. You can still send them messages through the Contact Us page for which information is provided above. For other queries, use the below-provided email addresses.
    For Investor Relations:
    Contacting their Sustainability Team:
    Advertising and Sponsorship Queries:

    What Are The Speeds Offered By Virgin Broadband?

    • Internet Speed depends on various factors. During peak time, your speed might be different from what your carrier advertises. However, the most important part is what type of plan you have purchased or subscribed to.
    • Virgin Broadband offers various plans by the name of VIVID 50, VIVID 100 and going up to VIVID 350 categorized on the download speeds of the plan. You can purchase any of these and some more plans and get close to about the advertised speeds.
    • Also, Virgin Broadband publishes monthly statistics of their speeds for various plans based on the customer data that they get.

    How to Activate Virgin Broadband?

    • If you have bought a new Virgin Broadband connection, you will be required to activate your connection before you set it up. You will do so by using the number given above for activation service or calling on the number given on your care pack that comes with the new connection.
    • After that you can set up the new connection. If you want to get step by step instructions and guide for setting it up, you can browse the "Help & Support" section on their website and watch video tutorials about it. Rather, click here to reach the help and support page.

    Virgin Broadband Phone Numbers

    General Information and Service

    Mobile Service

    Business Broadband Service
    0800 052 0800

    Ireland Helpline Number
    1890 940070

    Activation Helpline
    0800 953 9500

    Information On Deals and Purchases
    0800 064 3836

    Australia Support Number
    1300 555 100

    Sales Enquiries

    Location and ServiceNumbers
    Cancellations0345 454 1111
    Fault0345 454 1111
    Service Status0345 454 1111
    Problems0345 454 1111
    Upgrade0345 600 0789
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